Privacy Policy

Last updated: 7 April 2026

1. Who we are

ZOAK Pty Ltd operates the ZOAK Solutions website and related online services. For privacy enquiries, you can contact us at contact@zoak.solutions.

2. Information we may collect

Depending on how you interact with us, we may collect:

• contact information you provide, such as your name, organisation, email address, and phone number;
• communications you send to us through email, forms, or other channels;
• technical information such as browser type, device information, IP address, pages viewed, and referring pages;
• usage and analytics data that helps us understand how the website is used.

3. How we collect information

We may collect information directly from you and automatically through normal website operation, including through:

• emails or direct enquiries you send to us;
• website forms or contact requests;
• server logs, browser technologies, cookies, and analytics tools.

4. How we use information

We may use collected information to:

• respond to enquiries and provide requested information;
• operate, maintain, secure, and improve our website and services;
• understand website traffic, usage trends, and performance;
• comply with legal obligations and protect our rights, users, and systems.

5. Cookies and analytics

Our website may use cookies, local storage, and similar technologies to support functionality, measure performance, and improve user experience. You can manage cookies through your browser settings, but some website features may not function as expected if cookies are disabled.

6. Disclosure of information

We may disclose personal information to trusted service providers and advisers where reasonably necessary, including:

• hosting, infrastructure, analytics, or communications providers;
• professional advisers such as legal, audit, or insurance providers;
• regulators, law enforcement, or other parties where required or authorised by law;
• a successor entity in connection with a business restructure, merger, sale, or transfer.

7. Storage and security

We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No data transmission or storage method is completely secure, so we cannot guarantee absolute security.

8. Overseas handling

Some of our service providers may store or process information outside Australia. Where that occurs, we take reasonable steps to ensure handling is appropriate for the nature of the information and services involved.

9. Access and correction

If you would like to request access to personal information we hold about you, or ask us to correct it, please contact us using the details below. We may need to verify your identity before responding.

10. Changes to this policy

We may update this Privacy Policy from time to time by publishing a revised version on this page. Continued use of the website after an update indicates acceptance of the revised policy.

11. Contact

Privacy enquiries can be sent to contact@zoak.solutions.